Returns & Exchanges
At Nilkamal Furniture, we strive to ensure your home shopping experience is seamless, offering a 7-day return policy for items that are damaged, defective, or not as described. We are committed to providing high-quality furniture that meets your expectations and enhances your living space.
Initiate Request
Log in to your account and navigate to 'My Orders' to select the item you wish to return, or contact our customer support team within 7 days of delivery.
Inspection & Approval
Upload clear photographs of the product, including any damaged areas or manufacturing defects, for our quality assurance team to review and approve.
Reverse Pickup
Once approved, we will schedule a professional pickup from your doorstep at no additional cost; please ensure the item is disassembled and packed in its original packaging.
Refund Processing
After the item reaches our warehouse and passes a final physical inspection, your refund will be credited to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing